1.1. By purchasing from h2oau.com.au, you agree to be bound by these Terms and Conditions.
1.2. We reserve the right to change or update these Terms and Conditions at any time, and any changes will be effective immediately upon posting on the website.
1.3. All prices listed on the website are in Australian Dollars (AUD) and include Goods and Services Tax (GST), unless otherwise stated.

2.1. All orders are subject to availability and confirmation of the order price.
2.2. We reserve the right to refuse or cancel any order at any time, for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud.
2.3. Once your order is placed, you will receive an email confirmation. Please review your order carefully and contact us immediately if there are any errors.

3.1. Payment must be made in full at the time of ordering.
3.2. We accept various payment methods, including credit/debit cards and PayPal.
3.3. If there is an issue with processing your payment, your order may be delayed or cancelled.

4.1. We ship Australia-wide. International shipping may be available upon request. Additional shipping fees may apply.
4.2. Delivery times vary depending on the shipping option chosen at checkout and your location. Estimated delivery times are provided as a guide only.
4.3. We are not responsible for delays caused by courier services or customs in the case of international shipping.

5.1. If you are not satisfied with your purchase, you may return it within 30 days of receiving the item for a refund or exchange, provided the product is unused & unopened, in original packaging, and in resalable condition. Please contact our customer service team before returning any product. We will provide return instructions within 24 hours.
5.2. Refunds will be issued via the original payment method. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped or damaged goods). All returned items will be inspected before a refund is issued.
Refunds will be processed within 14 business days after the inspection is complete and may take an additional 4-7 days to appear on your credit card statement.
5.3. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

6.1. We strive to ensure that product descriptions and images are accurate, but we cannot guarantee that all details are free from errors.
6.2. Our products may come with warranties provided by the manufacturer. Warranty terms may vary, and it is the customer’s responsibility to review the warranty information provided.

7.1. To the maximum extent permitted by law, H2OAU shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
7.2. H2OAU’s liability is limited to the replacement of the product or a refund of the purchase price, as applicable.

8.1. We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and store your data, please refer to our Privacy Policy.

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes will be subject to the jurisdiction of the courts in Australia.

For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email:  support@h2oau.com.au
Phone:  1300 370 450
Melbourne Office Address: 63 Camberwell Rd, Hawthorn East VIC